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Example #1 of a fraudulent email
Subject: New Permission to Speak
Dear (Your Name),

Based on feedback received from members of the PayPal community, we've added a Permission to Speak option, so you can give additional users permission to speak on your behalf. Once you give users the ability to discuss your account, you can have them call us, instead of calling yourself.

In the past, PayPal was required to have the account holder on the phone prior to discussing account specific information. Now with a few simple changes to your account profile, you can give someone else the ability to discuss your account specific information including transactions and complaints.

How to Use This Feature
To add a user to your Business PayPal account and grant them various permissions:

1. Log in to your account at
2. Click the Profile subtab.
3. Click the Multi-User Access link in the Account Information column. Click Add User.
4. Give the user permission to access your account by providing their full name, a User ID, and a password.
. The user will use this User ID in the email address field and this password when logging in to your account.
5. Specify the Multi-User Access for this account by selecting privileges.
. Select Discuss Account with Customer Service (along with other privileges you wish them to have)
6. Click Save.
7. Click Accept to agree to the "Permission to Speak" terms.

Please Note: You may be prompted to add an administrator email if you have not already done so. If a secondary user is given Edit Profile access, View Profile will be selected automatically. Also, when you select Discuss Account with Customer Service, View Balance, View Profile, and Edit Profile also are selected automatically.


PayPal Business Support

P.S. Visit the Online Merchant Network at, where PayPal merchants and experts share advice and get answers.

Example #2 of a fraudulent email
Dear PayPal Member,

As part of our security measures, we regularly screen activity in the PayPal system. During a recent screening, we noticed an issue regarding your account.

For your protection, we have limited access to your account until additional security measures can be completed. We apologize for any inconvenience this may cause.

To review your account and some or all of the information that PayPal used to make its decision to limit your account access, please visit: cmd=_login-run>
(Notice that the link appears to be legitimate, but clicking on the link will send you to a fraudulent website!)

After reviewing your account information, if you seek further clarification regarding your account access, please contact PayPal by visiting the Help Center and clicking "Contact Us".

We thank you for your prompt attention to this matter. Please understand that this is a security measure intended to help protect you and your account. We apologize for any inconvenience.

PayPal Account Review Department

Example #3 of a fraudulent email
Subject: PayPal Notification : Your account is suspended
Dear PayPal member :

Our comprehensive fraud-prevention program is one of the key reasons PayPal is a safe way to pay online. We believe that innovation and careful analysis is the way to beat fraud. That.s why PayPal has developed industry-leading models to review every transaction.and help detect suspicious activity. Our Fraud Investigation Team has recently detect suspicious activity in your PayPal account.

In order to continue to operate the PayPal service and to reduce the risk of fraud, PayPal Corp. ("PayPal" or "we") must ask you to provide us information about yourself and your credit card and/or bank account. To do so please follow the link below.
(Notice that the link appears to be legitimate, but clicking on the link will send you to a fraudulent website!
Another clue: The link begins with "http", rather than "https")

We believe that innovation and careful analysis is the way to beat fraud. That.s why PayPal has developed industry-leading models to review every transaction.and help detect suspicious activity. Our Fraud Investigation Team is dedicated to creating a safe PayPal community. If we suspect fraud in your account, we.ll contact you immediately

Example #4 of a fraudulent email
Subject: Verify your PayPal Account
We recently determined that different multiple login attempts have been made on your PayPal account. One employee of our Customer Service has tried to reach you by phone. As we did not manage to contact you, this email has been sent to your notice.
Therefore your account has been temporary suspended. We need you to confirm your identity in order to regain full privileges of your account. If this is not completed by May 14, 2006, we reserve the right to terminate all privileges of your account indefinitely, as it may have been used for fraudulent purposes.
In order to confirm your identity please follow the link below and complete the requested information:
(Again, the link appears to be legitimate, but clicking on the link will send you to a fraudulent website!
Another clue: The link begins with "http", rather than "https")

Thank you for your support in this matter.
PayPal - Customer Service

Please do not reply to this e-mail as this is only a notification. Mail sent to this address cannot be answered.

Example #5 of a fraudulent email
Subject: Add The New Anti Fraud System To Your PayPal Account

Dear valued PayPal® member:

It has come to our attention that your PayPal® account information needs to be updated as part of our continuing commitment to protect your account and to reduce the instance of fraud on our website. If you could please take 5-10 minutes out of your online experience and update your personal records you will not run into any future problems with the online service.

However, failure to update your records will result in account suspension. Please update your records on or before May 20, 2006.

Once you have updated your account records, your PayPal® session will not be interrupted and will continue as normal.

To update your PayPal® records click on the following link:

Thank You.

Accounts Management As outlined in our User Agreement, PayPal® will periodically send you information about site changes and enhancements.

Visit our Privacy Policy and User Agreement if you have any questions.

Example #6 of a fraudulent email

Dear your name or email address,

You Have A Pending Payment!

Fake customer's name just sent you a payment with PayPal.

Payment Details
Amount: $66.00 USD
Subject: item purchased

Simply click and complete PayPal's easy registration form to claim your money.

PayPal lets users send money to anyone with an email address. Use PayPal to settle restaurant tabs with colleagues, pay friends for movie tickets, or buy a baseball card at an online auction. You can also send personalized money requests to your friends for a group event or party.

For more information about PayPal, go to:

Welcome to PayPal!
The PayPal Team
Example #7 of a fraudulent email
Subject: Your Closed Account Status!

We are sorry that you have decided to close your PayPal account. With millions of members in dozens of countries and regions across the globe, PayPal is continually improving and expanding its award-winning services.

PayPal is the world's leading online money transaction service for individuals, businesses and merchants. From customized shopping carts and ATM debit cards to one-click purchases and a leading high-yield Money Market Fund, PayPal offers individual and business solutions that are time-saving, secure, cost-effective and easy-to-use.

Should you decide you want to have a PayPal account again in the future, visit the home page and follow the few easy steps to open a new account.

If you did not authorize your account to be closed, please report this to open your account at:


The PayPal Team
Example #8 of a fraudulent email
Subject: Get $100 Reward !

Get $100 Survey
Dear Customer,


You have been chosen by PayPal online department to take part in our quick and easy 5 question survey.
In return we will credit $100 to your account - Just for your time!

Helping us better understand how our customers feel benefits everyone.
With the information collected we can decide to direct a number of changes to improve and expand our online service.
The information you provide us is all non-sensitive and anonymous - No part of it is handed down to any third party groups.
It will be stored in our secure database for maximum of 3 days while we process the results of this nationwide survey.

We kindly ask you to spare two minutes of your time in taking part with this unique offer!

To Continue click on the link below:

Thank you for use PayPal

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click thec Help link located in the top right corner of any PayPal page.

Example #9 of a fraudulent email
Subject: Paypal alert!

PayPal Security

Today we had some trouble with one of our computer systems. While the trouble appears to be minor, we are not taking any chances. We decided to take the troubled system offline and replace it with a new system. Unfortunately this caused us to lose some member data. Please follow the link below and log into your account to make sure your information is not affected. Account balances have not been affected. Because of the inconvenience this causes we are giving all users that repair their missing data their next two incoming transfers for free! You will pay no fees for your next two incoming transfers*.

* - If fees would normally apply, you will not pay anything for the next two incoming transfers you receive.

Thank you for using PayPal!

The PayPal Team

Please do not reply to this e-mail. Mail sent to this address cannot be answered. For assistance, log in to your PayPal account and choose the "Help" link in the header of any page.


PROTECT YOUR PASSWORDNEVER give your password to anyone and ONLY log in at Protect yourself against fraudulent websites by opening a new web browser (e.g. Internet Explorer or Netscape) and typing in the PayPal URL every time you log in to your account.

Example #10 of a fraudulent email
Subject: Official notification from PayPal

Dear PayPal Customer,

Due to recent fraudulent activities on some of PayPal online accounts we are launching a new security system to make PayPal online accounts more secure and safe. Before we can activate it we will be checking all PayPal online accounts to confirm the authenticity of the holder.

We will require a confirmation that your account has not been stolen or hacked. Your account has not been suspended or frozen.

To confirm your account status please Login

-complete the required information to authenticate and reset your account

-make sure your account balance has not been changed

-make sure your details have not been changed

-review recent transactions in your account history for any unauthorized transfer

If you find any type of suspicious activities please contact us immediately. Please include in your message your account number, your account name and the unauthorized transfer date & time.

Please do not reply to this message. For any inquiries, contact Customer Service.

PayPal Copyright © 2006